Monday, September 28th, 2009
210 Tall Oaks Drive, Knoxville, Tennessee 37920 ● (828)280-7178 ● chromaculture@gmail.com ● www.chromaculture.com
SUMMARY
I aim to add value with innovative marketing strategies that create new means of dialogue and strengthen the bonds between provider and consumer. Seeking an organization that truly commits to creativity, takes smart risks, incites new thought and action, and leads through team building.
EDUCATION
Master of Business Administration, University of Tennessee, Knoxville, TN
12/2010
Concentrations: Marketing, Logistics
Bachelor of Arts, St. John’s College, Annapolis, MD
05/2004
Concentrations: Philosophy, History of Mathematics and Science
St. John’s Grant Recipient, Outstanding Mathematics Student Scholarship Recipient
EXPERIENCE
General Manager, World Grotto, Knoxville, TN 12/2007 – 05/2009
• Ultimately responsible for strategy and execution for day-to-day operations, employees, and finances of a prominent music venue, gallery, and lounge with half a million dollars in annual sales
• Built sales and reputation by improving products and identity resulting in an 18% increase of gross profits
• Reached for new clientele through design and creation of promotional materials and by implementing new marketing programs
• Decreased shrinkage by 29%, maintained through employee training and inventory tracking
• Developed business processes and reporting for gallery and music events, payroll, ordering, cash-handling, employee reviews, promotions, and terminations
• Created more efficient use of space: re-designed staff areas to ensure faster service, developed and merchandised public area to increase sales and improve customer experience, converted storage to organized workspaces for five
Business Manager, AIS and AAF, Knoxville, TN 08/2006 – 12/2007
• Analyzed and improved financial processes and office systems, including cost tracking and budgeting
• Directed AIS to ISO compliance through improvements in data collection and business documentation
• Led AAF from bankruptcy to profitability by directing a complete restructuring of operations, management, and financial practices
• Served as primary contact for vendors, customers, and union and non-union employees
Assistant General Manager, Books-A-Million, Asheville, TN 10/2004 – 06/2006
• Supervised all aspects of operating a 25,000 square foot retail store averaging $1,000,000 in annual sales
• Merchandised and organized $500,000 worth of inventory resulting in our store becoming a benchmark for the region
• Managed a team of 20-30 employees, including hiring, training, reviewing and payroll
• Protected and reported financial standing through daily sales reporting, preparing store for audit and inventory, and loss prevention
• Maintained a storewide focus on excellent customer service
SKILLS and INTERESTS
MS Office ● Adobe Photoshop, Illustrator, InDesign ● Quickbooks ● Social Media ● Graphic Design ● Visual Display of Quantitative Data ● Culinary Prowess ● Literature ● Printmaking
ACTIVITIES
• TOMBA: Tennessee Organization of MBAs
since 2009
• NAWMBA: National Association of Women MBAs
since 2009
2010 President
• Beta Gamma Sigma (business honor society)
since 2010
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